Terms, Refunds & Shipping

Last updated: October 2026

1. Using this website

By using menostri.com you agree to these terms. The content is for general information. Please read our Medical Disclaimer and Privacy Policy.

2. Consultations

• Fees: Online ₹800, In-clinic ₹500 (subject to change; the current fee is confirmed at booking).
• Online consultation slots are confirmed after payment.
• Rescheduling: free if you inform us at least 2 hours before your slot.
• Refunds: a full refund if you cancel at least 2 hours before your slot, or if the doctor is unable to take the consultation. No refund for missed consultations without prior notice.
• If the doctor decides a condition cannot be managed online and needs an in-person examination, you will be advised accordingly.

3. Products & orders

• Prices are in Indian Rupees and include applicable taxes unless stated otherwise.
• Shipping: orders are usually dispatched within 1–3 working days and delivered in 3–8 working days, depending on location.
• Returns: for hygiene reasons, opened personal-care products cannot be returned. Damaged, defective or wrong items can be reported within 48 hours of delivery with photos/unboxing video, and we will replace or refund them.
• Approved refunds are processed to the original payment method within 7 working days.

4. Intellectual property

All content, the Menostri name and logo belong to Menostri and may not be copied without permission.

5. Limitation of liability

We are not liable for decisions made based only on website content without a consultation.

6. Governing law

These terms are governed by the laws of India. Courts at Karnal, Haryana shall have jurisdiction.

7. Contact

#1197, Ground Floor, Sector 7, Karnal, Haryana · WhatsApp: +91 93069 00759 · Email: swati.pmch1623@gmail.com